logo
img
FAQs

What is EziVoucher?
Ezivoucher is an easy way to get HUGE discounts while discovering fun activities in your city. Each day
we feature a cool new experience at an unbeatable price in various cities across the country.
From restaurants, theatres, Spas, stores to special events, we work with the BEST local businesses to
offer deals each day at an INCREDIBLY low price.

Using Ezivoucher is easy! Check in daily to see the new deal or subscribe to our daily alert and the deal
will be emailed to you each morning. If you see something you want to do, sign up. If enough people
sign up the deal will be activated. By guaranteeing businesses lots of customers we ENSURE our
subscribers a lot of discount. We call it COLLECTIVE BUYING POWER. When you find a deal you love, just enter your name and make payment. You don’t have to do a thing. Full refund will be given if the deal is not on. To make sure that the deal reaches its maximum, tell your friends using Facebook, Twitter, email or SMS.

When enough people join, we will send you your Ezivoucher which you can print and use like cash. As
simple as that!

You don’t need to look for deals just for yourself. Let’s say you find the daily deal which is just perfect
for the special someone, Ezivoucher make great gifts. Send one to a friend or give an Ezivoucher gift
certificate, which is good for any Ezivoucher purchase.

Ezivoucher is a great way for sending gifts across Malaysia.

Ezivoucher now makes it easier than ever to assemble a huge group of people with the BARGAINING
POWER to get amazing deals!

So what are you waiting for? Get your Ezivoucher!

We only win if you win


Do I have to sign up a group of people I know to get the deal?
Not necessary, all users in EziVoucher make up a big enough groups. However, you may refer your
friends to join and purchase to make the deals ON. The power of collective buying creates win-win
situation, we only win if you win.


When will EziVoucher be in my city?
Hopefully soon as we are growing fast. Your comments/suggestions are important for EziVoucher
development, please feel free to contact us.


What makes EziVoucher different from others?
A great price isn't everything - it's also got to be a great product or service. With unbeatable prices, you
should feel comfortable venturing out and trying something new simply because we have featured it as
EziVoucher!
We features deals on the best restaurants, concerts, events, lessons, tours, spas, salons, retail shops,
and more. EziVoucher makes luxuries affordable. Now there is no excuse for staying in.


Why we must purchase the deal in short period?
EziVoucher able to negotiate deals those are only possible by guaranteeing a certain minimum volume
of sales within certain period. The deal is only on if that minimum volume is reached. We call this the
"tipping point".


How to be an EziVoucher participating merchant?
Fill in the form at "Feature Your Business" page and we will get back to you.

How to purchase the deal?
Just click “BUY” button on the deal’s page and proceed with payment gateway.
Please read terms of the deal / voucher prior to your purchase.


Should I purchase voucher after the deal is on?
This is not recommended if you are interested in the deal, as your purchase makes the numbers for deal
on. Remember, we only win if you win! ☺
In addition, some deal has maximum limit of vouchers, grab the deals before it has been sold out! out.


If I would like to cancel my purchase?
Please inform us before the deal ended, we will help to cancel the transaction and refund full amount to
you. If the cancellation is requested after credit card has been charged, you will need to pay for the
credit card/bank cancellation charges.


Will my purchase still be charged if the deal is not on?

In this case, we will refund full amount to you.
Have queries about the deals?
For purchasing queries, please do not hesitate to contact us or leave message in comment section.


Is EziVoucher safe?
Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time
is your credit card information stored on our servers.


Is the payment/ transcation facility secured?
Your transactions in EziVoucher will be going through
1. Paypal which is one of the most reliable payment gateway in worldwide; or
2. Ipay (Mobile88.Com Sdn Bhd, Co. No. 521817-M) which is the best online payment gateway in
Malaysia.


How to activate credit card's Enhanced Security Feature?
For both Paypal and Ipay enhanced security feature, please visit
1. https://www.paypal.com/cgi-bin/webscr?cmd=_security-center-outside
2. http://www.ipay88.com/my/3dsecure.asp
You may follow instructions to activate it from your respective credit card provider.


Is online bank transfer acceptable?
Yes, ipay support online bank payment via most Malaysian local bank; Paypal support online bank
payment via most international banks.


How to assure voucher is valid? How can you assure me that the online voucher that I bought is valid
and it is not an Internet scam?

We are trying to building long term business and the last thing we wanted to do is spoiling our long build
reputation. Besides that, our payment provider Paypal & ipay88.com take Internet scam scheme very
seriously and they will lock our payments if there are such complaints against us.

How to use your EziVoucher?
You will receive a unique serial number with redemption instruction once the deal on, Save your voucher code in HP (sms or photo) and show to merchant for paperless redemption and enjoy your purchase!


Can I buy EziVoucher as a gift for someone else?
Sure, you can purchase unlimited EziVouchers for parents / friends / partner as gift, unless specified in
the deals.


Can the EziVoucher be used as a gift since my name is printed on it?
Yes! The name on the EziVouchers is transferable unless specifically stated. Just forward your Voucher code and name to your friends / family. Each EziVouchers is valid as long as the serial number has not been used.


Can I redeem or use the balance amount at next visit if the full amount of my EziVouchers is not fully
used?

Sorry, this is not applicable unless specifically stated in the deal.
Can I combine my EziVoucher with other offers or specials?
No... unless the EziVoucher specifically stated otherwise.


How I can confirm my purchase is success?

1. A confirmation email will be sent to you after payment is received.
2. Voucher code will be available in your 'my Voucher' account within 24 hours after the deal is close
 Please click to see sample here.


Can I still use my EziVoucher if it is expired?

All EziVoucher has to be used within the specific promotion period, unless it is specifically stated.


What happen to my EziVoucher if the dealer closed down?
We will make sure you get your money back.

How do I get my EziVoucher if the deal is on?
1. A confirmation email will be sent to you after payment is received.
2. Voucher code will be available in your 'My Voucher' account within 24 hours after the deal is close
 Please click to see sample here.
Sometimes it takes a few hours to get updates from your credit card payment provider. Please do not
hesitate to contact us if you still not see your order after few hours.


Can I show the unique serial number with my hand phone / handwritten paper?
Of course you can and it happens only with EziVoucher - FIRST in Asia Daily Deals site who goes for paperless redemption. We love our planet just like we love's you!


Can I use my EziVouchers separately if I purchase more than one voucher?

Yes, just show the merchant your particular voucher code that you intend to use for that particular visit.


Did not receive My EziVoucher email confirmation?

If you can’t find your EziVoucher in the inbox, check the spam folder as well as it is possible that the
spam filter of your mail account has mistaken our mail for spam. If the problem still persists, please
contact us and we will trace your order.


What should I do if I lost my EziVoucher?
Rest assure that this will not happens with EziVoucher as your voucher code will be available online in your 'My Voucher' account.
Friendly reminder: please do not simply forward your confirmation email / EziVoucher code to
anyone unless you wish to give your EziVouchers as gift.

 

 

Why should I refer friends?
The chances of great deals increase with every new user that joins EziVoucher. You should invite as
many of your friends as possible, so that you have the greatest chance of getting your favorite deal!


Why referral fee is given?
This is an appreciation / rewards from EziVoucher to all users who help to build group buying
community.


How many people I can refer?
As many as you like, the more the marrier!


Do I need to be member to refer a friend?
Yes, you have to register as EziVoucher member to get your referral code. You can start to refer friends
immediately.

eIf I received referral codes from several friends, do they get rewarded?
No, referral fee is only given based on one referral code entered.


What if recommendation function being abused?
EziVoucher reserve the right to refuse or withdraw credit when the recommendation function is being
abused.


When I will receive my referral fee / credit?
The credit will be deposited into your account instantly once your friend made the payment


How to redeem my referral fee?
You may redeem the credits in your next purchase. If your credit is worth more than the cost of the deal because you have been recommending lots of friends, then whatever is left over can be redeemed on your next deal, be sure to click 'use my store credit' during checkout.
 

Why sometimes when my friends bought EziVoucher via my referral links but i'm not being credited?
The referral system tracks referral token using a cookie. The cookie session expires when the user close the browser or purchase using a different computer. For that such case, the system are un able to track it's referral. It is a rare case but it happens. So for such cases, just inform us at
contact@ezivoucher.com to tell us about your friend's purchases and if indeed you friend bought it, we will honor the referral earnings.

Having login problem?
Please note that you can subscribe to our newsletters without creating an Ezivoucher account.
Therefore, the fact that you receive our emails does not mean you have registered. If your email address
is not recognized, you will have to register to purchase a deal.


Forget password?
The forgotten password link will send an email to your account-holding email address with a link to reset
your password, but there can be a short time-lag before you receive this email.
For more information please click here: Forget Username, Forget Password, Activate Account

img